Enterprise tool for operational leads to connect with their associates

OVERVIEW

THE PRODUCT

Enterprise tool that allows operational leads to strengthen their relationships with their teams and to create positive workplace experiences.

FEATURE 1: ACCESS RESTRUCTURE

The Problem: Our customers are restricted in sharing their direct reports with other managers. How can we give our customers the flexibility to share with others without compromising data privacy and confidentiality?

The Solution: Designed an extensive permissions sharing feature involving requesting access, granting access, extending access, and approving/denying access requests. Also designed accompanying notifications and reminder feature.

The Process: Defined business and legal requirements with Product and Engineering, identified core user tasks and created user flows, competitive analysis into external tools for sharing resources, wireframe exploration, high fidelity mocks, digital prototyping, and a usability test study conducted with 8 direct customers.

My Role: UX Designer with PeopleInsight team.

Tools: Pen, paper, SketchApp, Invision

Artifacts: Competitive Analysis, User flows, Sketches, Wireframes, High-fi mockups, Digital Prototype, Animated Digital Prototype, Usability Test Script, Usability Test Report

Team: Part of a 10-person UX Design Team, collaborated heavily with Product lead and Engineering team

Due to NDA, I am unable to share my designs and process here.

I am happy to share more details in an interview setting.

FEATURE 2: MEASURING HAPPINESS & CUSTOMER SATISFACTION

The Problem: Design a mechanism to measure the customer impact of all of our products. How do our customers perceive our products today? Has our products positively impacted their work?

The Solution: Created a 2 question in-app Customer Satisfaction survey component to use in all of our products. Defined length of survey period, rating scale, and metrics to be collected.

The Process: Collaborated heavily with Senior Product Leadership and Data Science team to create a 2 question Customer Satisfaction survey with a rating scale and a qualitative question. Researched into industry practices, analyzed Amazon internal tools for comparable designs, explored a variety of design solutions. Created an animated prototype of final component design. Ensured design and question consistency across all products during launch of in-app survey.